INFLUENCE. CONTRIBUTE. ACHIEVE. NURTURE
14TH JUNE – ADDRESS DUBAI MARINA
Full Day’s Programme
Welcome coffee and registration.
Welcome and Introduction to THINK! I CAN
Actions and thoughts of an ICON has been known to influence society for the better. Influential leaders showing the pathway to change, has always been at the core of the retail industry and in this segment, we aim to explore how prominent figures in the industry impact people, business and customers.
CEOs CONCLAVE
FROM THOUGHT TO PRACTICE: LEADERSHIP IN THE AGE OF ARTIFICIAL INTELLIGENCE
Customers today want credibility. Transparency is a big factor that customers look for when choosing a brand or business and retail brands need to consciously understand what customers want in order to stay closer to the ecosystem. So, whether it is a brand that has been around for years now or a new-age brand, the idea of business always has to revolve around customers and putting across the right customer-centric approach to play! However, with time the technology progression in retail has resulted in evolution of customer journeys.
Moreover, with the advent of AI, the whole ecosystem has undergone a sea change. How does one keep closer to their customers in a humane way, in this world ruled by AI?
1) AI as a predictive tool helps with customer behaviour analysis, but how to draw the line between the AI’s ability and human touch?
2) How are some of the iconic retail businesses using AI to their advantage without losing that personal touch with their customers?
3) In the fast-evolving world, diverse touchpoints, and multiple customer bases what’s the magical route of maintaining the balance?
SOLOx: Stories, Opinions, Learnings and Outcome
Every leader has an influential story. These narratives are inspiring and establishes their walk to success through the twist and turns of the retail environment. Further, when aiming for growth and success, it is crucial to learn from experience and get influenced by the ones who have already been on that journey.
This is your chance to hear from the legends, disruptors and visionary entrepreneurs, as they get up close and personal about their motivations, setbacks, aspirations, course-corrections and much more, in their quest to nail market gaps. Also, their next milestones on the road to wowing customers.
NETWORKING LUNCHEON
Several factors contribute to the success of retail businesses! How leaders of tomorrow effectively leverage these factors can gain a competitive advantage and increase chances of success. This section of the module will take you through phases of a leader’s journey highlighting the ways in which they have contributed to make their footsteps significant and beneficial for the environment and greater mankind.
EDITORIAL BOARDROOM
PURPOSEFUL APPROACH: THE SUSTAINABLE WAY OF LIFE
By incorporating sustainable practices into operations and supply chain, retailers can not only reduce environmental impact but also appeal to consumers who prioritize sustainability in their purchasing decisions. Sustainability may seem like a simple word, but it is loaded with intention and to lead from the front retail companies needs to take their sustainability principle seriously and take the right efforts to build a sustainable approach. How are they doing it with a purpose?
CMO MASTERCLASS
STRATEGY TO SUCCESS: BUILDING LOYALTY AND WINNING STRATEGIES ACROSS MULTIPLE CHANNELS AND TOUCHPOINTS.
The most admired brands find innovative ways to enable, entice, and enrich customers. Its always about balancing data, technology, new-age to enable personalisation or personalised customer journey. How does prominent marketers lead from the front by implementing a personalized approach in order to contribute to the retail company’s growth by increasing user engagement and drive repeat customer behaviour?
SOLOx: Stories, Opinions, Learnings and Outcome
Retail is all about ‘Scale’ and to achieve great scale of operations, retailers need to adapt technology in order to empower the consumer through their journey, all across touchpoints. However, it is important to note that achieving iconic status requires more than just technology, and other factors such as hard work, perseverance, and creativity are also crucial. This segment will talk about the business achievements of great leaders and companies and showcase their journey to success through the technology pathway and more!
THE BALANCING ACT: RESPONSIBLY DESIGNING THE TECH FRAMEWORK
Technology implementations require every company to plan their long-term goals basis the ROI. It is all about balancing money with vision and vice versa. How are the top tech-minds in business leading the way towards change, stitching the right practice internally with a drive to make it work results.
SOLOx: Stories, Opinions, Learnings and Outcome
Nurturing a strategic and forward-thinking mindset is essential for driving the success of a retail business. By adopting the right practices and fostering a thoughtful process, retailers can improve customer satisfaction and drive growth. In the final segment of the module, we will showcase insights from retailers to provide inspiration and guidance on building strong, effective teams.
BUILDING THE FUTURE: CREATING THE WORKPLACE OF TOMORROW
A great workplace always helps create leaders of tomorrow. Ease of working supported by great initiatives, helps flourish the ‘people first’ attitude of the company. How are some of the great names in business supporting with the making of ICONS.
SOLOx: Stories, Opinions, Learnings and Outcome
Fitting tribute to the ICONS being honored with an evening gala event and awards to recognize their achievements and contributions to the industry creating memorable and enjoyable experiences.
COCKTAIL RECEPTION
LAUNCH OF IMAGES ICONS of RETAIL BOOK 2023
IMAGES RETAILME ICONS AWARDS 2023 FOLLOWED BY ENTERTAINMENT & DINNER.
