Boots to reduce 7% workforce in the UK


July 12, 2020 | By RetailME Bureau

Boots Pharmacy

British pharmacy, health & beauty chain, Boots has decided to reduce 7% of its workforce in the UK. Boots UK recently announced a restructuring across its head office, store teams and Opticians teams, which is expected to result in retrenchment of more than 4,000 people and the closure of 48 Boots Opticians stores.

This step is being taken to mitigate the significant impact of COVID-19 on the Boots business, while accelerating the next phase of its transformation plan to ensure a healthy future.

While Boots remained open throughout the lockdown to provide communities with vital pharmacy and healthcare services, footfall at the stores reduced dramatically, as its revenue-driving beauty and fragrance counters were closed. More than 100 larger stores in city centre, station and airport locations were closed, as were the majority of Boots Opticians practices. These factors severely impacted comparable retail sales, which decreased 48% for Boots UK and 72% for Boots Opticians in the third quarter, versus the same period in 2019.

Also read: NRF reveals top 100 retailers in the US

Even though restrictions are beginning lifted gradually, the economic outlook remains uncertain, as the high street is expected to take considerable time to recover.

“The proposals announced are decisive actions to accelerate our transformation plan, allow Boots to continue its vital role as part of the UK health system and ensure profitable long-term growth. In doing this, we are building a stronger and more modern Boots for our customers, patients and colleagues,” said Sebastian James, managing director, Boots UK. “I am so very grateful to all our colleagues for their dedication during the last few challenging months. They have stepped forward to support their communities, our customers and the NHS during this time, and I am extremely proud to be serving alongside them. We recognise that the proposals will be very difficult for the remarkable people who make up the heart of our business, and we will do everything in our power to provide the fullest support during this time.”

On the other hand, Boots will continue to review and accelerate its transformation plan, as the COVID-19 pandemic has led more consumers to shop online. Boots responded quickly to this changing consumption behaviour by investing in, and doubling, the capacity of Boots.com over the lockdown period. This led to a 78% increase in Boots.com sales over the period and opened up more home delivery slots. Additional actions included increasing the capacity of the free online repeat prescription deliveries, and the introduction of new online pharmacy and beauty services such as virtual consultations.

Going forward, Boots will continue to invest in online and digital services as a key driver for business growth.

 

For all the latest retail news from the Middle East, follow us on Twitter and LinkedIn, like us on Facebook and subscribe to our YouTube page.

Previous Article Next Article

SHARE

YOU MAY ALSO LIKE /



Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in 

Continue Reading

October 7, 2024 | By Anurima Das
Naresh Kumar Bhawnani, Founder & Chairman, West Zone Group

“Retail is a people’s business. When building a retail brand or the 

Continue Reading

October 3, 2024 | By RetailME Bureau
Sunil Kumar, CEO, Spinneys

From being one of the first retailers in Dubai to ban single-use 

Continue Reading

October 1, 2024 | By RetailME Bureau
Walid Shabana, Co-founder & CTO, Rabbit

For starters, Rabbit is a growing e-commerce grocery platform in Egypt always 

Continue Reading

September 30, 2024 | By RetailME Bureau
Arunachalam Palaniappan, CTO, Choithrams

In 2024 grocery retail major Choithrams has achieved several milestones underscoring its 

Continue Reading

September 12, 2024 | By RetailME Bureau
#Topshelftalks session at Food Business Forum 2024

Industry pioneers are embracing a comprehensive strategy that integrates consumer insights, digital 

Continue Reading

July 3, 2024 | By Anurima Das
#EdgeOfTomorrow session at Food Business Forum 2024

The regional grocery retail market is evolving fast keeping pace with constantly 

Continue Reading

July 3, 2024 | By Rupkatha B
#CartToCouch session at Food Business Forum 2024

If anything, the Middle East market is excited about quick commerce – 

Continue Reading

July 2, 2024 | By Rupkatha B
#EcoEchoes session at Food Business Forum 2024

From ethical and local sourcing to adopting cutting-edge technologies to curb food 

Continue Reading

July 2, 2024 | By Rupkatha B
#ByteSizedBreakthroughs session at Food Business Forum 2024

The regional grocery retail market is becoming more and more diverse, offering 

Continue Reading

July 2, 2024 | By Rupkatha B

Spinneys, the leading premium fresh food retailer, has announced the opening of 

Continue Reading

June 24, 2024 | By RetailME Bureau

Spinneys has announced the launch of The Kitchen by Spinneys, its first-ever 

Continue Reading

May 20, 2024 | By RetailME Bureau




Download Images RetailME Magazine