BUILDING JOY

In an industry where entertainment and retail converge, theme parks have become powerful players, influencing consumer behaviour and shaping memorable experiences. At the heart of this evolution is LEGOLAND® Dubai Resort, a cornerstone of family entertainment in the UAE. In a candid interview, Tim Harrison-Jones, the General Manager of LEGOLAND Dubai Resort, shares his insights on the growth of the theme park sector, the unique challenges of operating in the region, and the strategic initiatives that keep LEGOLAND Dubai ahead of the curve.

The Evolution of Theme Parks and the Rise of Intellectual Property

According to Harrison-Jones, the global theme park sector has matured over the past 50-60 years, with Disney and Universal leading the charge in the Western world. However, the past two decades have seen a significant shift with the rise of intellectual property (IP). “Disney and Universal have been masters of this for some time, but it’s now spreading across the industry. Brands and IPs resonate with consumers, and it’s about how we can bring these brands to life,” Harrison-Jones explains.

In the UAE, this trend is evident in parks like Motiongate and LEGOLAND Dubai Resort, where globally recognized brands like LEGO® create immersive experiences that resonate with both children and adults. “The GCC has the largest percentage of adults who play with LEGO, more than anywhere else in the world,” Harrison-Jones notes, highlighting a unique aspect of the regional market.

Targeting Families: A Delicate Balance

While LEGOLAND is designed primarily for children aged 2-12, Harrison-Jones emphasizes the importance of creating experiences that cater to the entire family. “Our job is to sell fun to kids, but if we do it well, parents are rewarded with the ‘parent of the year’ award. We want kids to leave saying it was the best holiday ever,” he says.

However, the GCC market presents unique challenges. Unlike in the West, where LEGO has been a household name for generations, the brand is still gaining traction among grandparents in the GCC. This cultural nuance requires LEGOLAND Dubai to be mindful of its offerings, ensuring they appeal not only to children but also to the adults who accompany them.

Navigating Seasonal Challenges and Market Dynamics

Operating in Dubai comes with its own set of challenges, particularly the harsh summer months. Harrison-Jones explains that while the theme park sees a dip in footfall during the summer, the adjacent water park experiences a surge in popularity. “We’ve adjusted our operating hours to open later in the day and run until 9 PM, allowing guests to enjoy the theme park when it’s cooler,” he shares.

The park’s hotel also follows a different pattern compared to other Dubai hotels, with peak occupancy during school holidays, even in the summer. This dual seasonality allows LEGOLAND Dubai Resort to maintain steady visitor numbers throughout the year.

Strategic Initiatives and Future Growth

Looking ahead, LEGOLAND Dubai is focusing on maintaining relevance in a competitive market. This involves launching new products and events, such as the upcoming relaunch of the annual pass program in October. Additionally, the resort is exploring loyalty programs in partnership with Emirates and Air India, aiming to enhance customer retention and attract international visitors.

Harrison-Jones is optimistic about the future of LEGOLAND Dubai Resort and its place within the broader UAE entertainment landscape. “Dubai and the UAE have the aspirations of becoming the Florida of the Middle East, and the quality we’re producing is certainly up there,” he says. As the surrounding areas like Dubai South and Palm Jebel Ali continue to develop, LEGOLAND Dubai Resort is well-positioned to become a central part of Dubai’s evolving tourism hub.

As LEGOLAND Dubai Resort continues to innovate and adapt to the unique demands of the GCC market, it remains a key player in the region’s burgeoning family entertainment sector. With a focus on creating memorable experiences for both children and their families, coupled with strategic partnerships and a keen understanding of the local market, LEGOLAND Dubai Resort is set to thrive in the years to come.