Chalhoub Group launches loyalty programme MUSE


November 27, 2019 | By RetailME Bureau

Middle Eastern luxury retailer, Chalhoub Group has announced the launch of MUSE – a new-age, experiences-led loyalty programme across its retail network in the UAE with over 35 brands and Kuwait with 14 brands. In the near future, MUSE will be available in Saudi Arabia.

The MUSE app brings together a selection of beauty, fashion and lifestyle brands, all in one place. The list includes ready-to-wear and accessory brands Michael Kors, Swarovski and Level Shoes to luxury homeware destination Tanagra, cult beauty brands L’Occitane and NARS and more.

In alignment with Chalhoub Group’s customer-centric values around delighting shoppers, MUSE represents a new step towards knowing, understanding and connecting with their members on a deeper level. MUSE commits to delivering loyalty back to its members and making them feel valued at every step of their journey.

The launch of MUSE expands on Chalhoub Group’s commitment to growing within the digital sphere, with a data-driven, personalised app-first approach that foregoes the conventional plastic card. With this in mind, MUSE operates outside of the traditional loyalty programme model by going beyond transactional relationships, instead positioning experiences at the forefront of its proposition, in order to build a more meaningful relationship with its members.

Commenting on MUSE, Patrick Chalhoub, CEO of the Chalhoub Group said, “I am proud to introduce our new Loyalty Programme, MUSE, dedicated to putting the customer at the heart of everything we do. We have designed an experience programme which goes beyond collecting points and rewards. With MUSE, our members gain access to exceptional experiences and unique opportunities, all through our app-first approach. We’ve also introduced a group-wide suite of benefits to ease and elevate our members’ retail journey. MUSE will enable us to further understand our customers, to connect and engage with them and build a long-lasting relationship.”

MUSE is a three-tiered loyalty programme, with the base tier called Emerald followed by Sapphire and then Ruby. Points are calculated based on eligible spend at participating stores and the earning rate increases as members move up the tiers. These points can be redeemed either for shopping at any of the 35+ brands across MUSE operating countries with no minimum balance, or, towards experiences. Each tier unlocks exclusive benefits and access to tailored experiences.

Previous Article Next Article

SHARE

YOU MAY ALSO LIKE /



Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in 

Continue Reading

October 7, 2024 | By Anurima Das
Naresh Kumar Bhawnani, Founder & Chairman, West Zone Group

“Retail is a people’s business. When building a retail brand or the 

Continue Reading

October 3, 2024 | By RetailME Bureau
Sunil Kumar, CEO, Spinneys

From being one of the first retailers in Dubai to ban single-use 

Continue Reading

October 1, 2024 | By RetailME Bureau
Walid Shabana, Co-founder & CTO, Rabbit

For starters, Rabbit is a growing e-commerce grocery platform in Egypt always 

Continue Reading

September 30, 2024 | By RetailME Bureau
Arunachalam Palaniappan, CTO, Choithrams

In 2024 grocery retail major Choithrams has achieved several milestones underscoring its 

Continue Reading

September 12, 2024 | By RetailME Bureau
#Topshelftalks session at Food Business Forum 2024

Industry pioneers are embracing a comprehensive strategy that integrates consumer insights, digital 

Continue Reading

July 3, 2024 | By Anurima Das
#EdgeOfTomorrow session at Food Business Forum 2024

The regional grocery retail market is evolving fast keeping pace with constantly 

Continue Reading

July 3, 2024 | By Rupkatha B
#CartToCouch session at Food Business Forum 2024

If anything, the Middle East market is excited about quick commerce – 

Continue Reading

July 2, 2024 | By Rupkatha B
#EcoEchoes session at Food Business Forum 2024

From ethical and local sourcing to adopting cutting-edge technologies to curb food 

Continue Reading

July 2, 2024 | By Rupkatha B
#ByteSizedBreakthroughs session at Food Business Forum 2024

The regional grocery retail market is becoming more and more diverse, offering 

Continue Reading

July 2, 2024 | By Rupkatha B

Spinneys, the leading premium fresh food retailer, has announced the opening of 

Continue Reading

June 24, 2024 | By RetailME Bureau

Spinneys has announced the launch of The Kitchen by Spinneys, its first-ever 

Continue Reading

May 20, 2024 | By RetailME Bureau




Download Images RetailME Magazine