The Guest Services Department at The Dubai Mall has once again been awarded a five-star accreditation by The International Standard for Service Excellence (TISSE2012), achieving an overall score of 96%. Last year, The Dubai Mall was the first mall in the world to receive the certification, following a series of comprehensive and in-depth evaluations.
The award reinforces The Dubai Mall’s Guest Services team’s outstanding commitment to enhancing guest experiences and exceeding expectations, underpinned by an ongoing drive for excellence and continuous improvement.
Awarded by The International Customer Service Institute (TICSI), the five-star accreditation is designed to recognise organisations that deliver outstanding customer service, which sets them apart from others in their field and is based on the Seven Pillars Service Quality Model. This model assesses policies, products and services, premises, processes, people and measures performance in terms of service quality.
The Dubai Mall Guest Services Department has excelled in five of the seven assessment categories, achieving 100%. Additionally, the team boosted the overall score to a total of 96%, improving on the previous year, indicating that the organisation has fully adopted all the essential criterion regarding customer service delivery, whilst demonstrating continual progress.
Receiving the esteemed certification highlights The Dubai Mall Guest Service Department’s unique level of international excellence and cements The Dubai Mall Guest Services Department’s commitment and dedication to providing the highest quality service to all visitors.
Visitors to The Dubai Mall can experience the five-star service at any of the Guest Services counters located throughout the mall.
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