Emaar Retail LLC has set an industry milestone by achieving the prestigious ISO9001: 2008 certification for its quality management system, underlining the highest international standards in quality and focus on customer satisfaction by the company across its entire breadth of operations.
Lloyd’s Register Quality Assurance (LRQA), which undertook the independent evaluation of Emaar Retail’s operations, presented the ISO 9001:2008 certification, which covers all leisure assets of Emaar Retail at The Dubai Mall including Dubai Aquarium & Underwater Zoo, SEGA Republic, Dubai Ice Rink, Reel Cinemas and KidZania®, and at Dubai Marina Mall – SEGA Republic Game Zone and Reel Cinemas.
said: “The ISO9001:2008 certification is a testament to the world-class quality management principles that we adhere to across all our operations. As the region’s premier provider of leisure and entertainment, we are committed to delivering exceptional experiences in a safe, welcoming, and high quality environment. With customer satisfaction being one of the key parameters in the rigorous evaluation process, the certification has demonstrated our leadership in the leisure & entertainment industry in meeting the discerning requirements of our valued clients,” says Maitha Al Dossari, CEO of Emaar Retail LLC. She adds “In addition to being focused on customer service and maintaining stringent quality standards, the certification also highlights the emphasis we place on continual improvement, managing employee welfare and maintaining strong relations with our suppliers. We are one of the few players in the industry to secure this honour, and we attribute it to the dedication and passion of our employees, the global best practices that we have implemented and our on-going focus on customer engagement.”
Being certified to the ISO 9001:2008 Quality Management System ensures that across the operations of all its assets, Emaar Retail will be customer-oriented, quick to resolve any concerns they raise and continuously making improvements to meet the changing requirements of its customers.
Watsons to open 20 new stores in the GCC
In 2020, global health & beauty retailer AS Watson Group signed its
April 29, 2024 | By Rupkatha BElevate engagement, experience and profitability to unlock retail growth
Marchon Eyewear’s ZEISS wins 2024 Red Dot “Best of the Best” Awards for VisionClip
/ 
The Ministry of Industry and Advanced Technology (MoIAT) in cooperation with Lulu
What does it take to sustain profitable growth in the post-IPO phase?
Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in
“Retail is a people’s business. When building a retail brand or the
From being one of the first retailers in Dubai to ban single-use
For starters, Rabbit is a growing e-commerce grocery platform in Egypt always
In 2024 grocery retail major Choithrams has achieved several milestones underscoring its
Industry pioneers are embracing a comprehensive strategy that integrates consumer insights, digital
The regional grocery retail market is evolving fast keeping pace with constantly
From ethical and local sourcing to adopting cutting-edge technologies to curb food
/ 
The Dubai Duty Free (DDF) has recorded sales of $1.94 billion up
This panel discussion at MRF 2024 explored the evolution of retail spaces,
In an industry where entertainment and retail converge, theme parks have become
In what comes as a significant announcement, Middle East based eyewear majors
In the leisure and entertainment industry, where human touch and in-person interactions
Emirati Gen Z women are seeking collaborative, culturally diverse and creatively enriching
Kutubna Cultural Center, launched in 2023, has quickly become a beacon of
GMG’s Everyday Goods – Retail division celebrates expansion milestone hitting 60 stores
Among several others, three key factors have fuelled the growth of homegrown
“Our relentless pursuit towards achieving operational excellence, coupled with our unwavering dedication
Previous Article
