Jumbo launches Curbside Collect & Drop-Off service


June 7, 2020 | By RetailME Bureau

Jumbo launches Curbside Collect & Drop-Off service

UAE-based Jumbo Electronics has launched the Curbside Collect & Drop-off service to support customers who prefer social distancing. Online buyers on jumbo.ae can choose to pick up their orders using the Curbside Collect service, while those who want to give products for repairs can choose the Curbside Drop-Off service.

Also read: Online orders spike amidst COVID-19

The Curbside services were initially rolled out on a trial basis to support health and safety guidelines during the lockdown. On the back of overwhelmingly positive customer feedback, Jumbo has now made the service a permanent feature of its e-commerce offerings. To incentivise social distancing, customers are currently eligible for a 60% discount on fees for the Curbside Collect & Drop-Off services.

Customers can select the Curbside Collect option when they place an order online on jumbo.ae. Those who would like to drop off a product for repair can book an appointment on the phone or schedule on the website.

“We have been continuously working to enhance our omnichannel offering for our customers. Both Curbside Collect & Drop-Off services have been designed to offer customers safety, speed and convenience by leveraging our large store network. Customer feedback has been extremely positive for this service and it catalysed our decision to make it a permanent service, available at all our stores in the UAE. Our innovative e-commerce measures ensure that our customers have access to the latest technology and gadgets in a safe and productive manner,” said Pankaj Kumar, head of omnichannel retail, Jumbo Electronics.

In addition, Jumbo has made the Curbside Collect & Drop-Off Service personalised. For a nominal fee, the product would be collected or delivered at the customer’s convenience in the safety of their car in the parking. Only one Jumbo representative will come to meet the customer, thus supporting the government’s guidelines on social distancing.

Meanwhile, using the Curbside Drop-Off service, customers can drop off products for repairs or service at all operating Jumbo stores. Jumbo’s service division repairs products purchased from any retailer – including in-warranty & out of warranty products. For product repairs, customers can also choose the Collection & Delivery service to have the product picked up from their location and dropped back once the repairs are completed.

Jumbo’s stores & service centres across the UAE continue to remain open for business with strict hygiene and cleaning protocols in place in line with the UAE Government guidelines. Furthermore, all Jumbo staff conducting in-home consultations, installation and deliveries have been instructed to comply with hygiene regulations, including sanitising and maintaining at least two metres distance.

 

For all the latest retail news from the Middle East, follow us on Twitter and LinkedIn, like us on Facebook and subscribe to our YouTube page.

Previous Article Next Article

SHARE

YOU MAY ALSO LIKE /



Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in 

Continue Reading

October 7, 2024 | By Anurima Das
Naresh Kumar Bhawnani, Founder & Chairman, West Zone Group

“Retail is a people’s business. When building a retail brand or the 

Continue Reading

October 3, 2024 | By RetailME Bureau
Sunil Kumar, CEO, Spinneys

From being one of the first retailers in Dubai to ban single-use 

Continue Reading

October 1, 2024 | By RetailME Bureau
Walid Shabana, Co-founder & CTO, Rabbit

For starters, Rabbit is a growing e-commerce grocery platform in Egypt always 

Continue Reading

September 30, 2024 | By RetailME Bureau
Arunachalam Palaniappan, CTO, Choithrams

In 2024 grocery retail major Choithrams has achieved several milestones underscoring its 

Continue Reading

September 12, 2024 | By RetailME Bureau
#Topshelftalks session at Food Business Forum 2024

Industry pioneers are embracing a comprehensive strategy that integrates consumer insights, digital 

Continue Reading

July 3, 2024 | By Anurima Das
#EdgeOfTomorrow session at Food Business Forum 2024

The regional grocery retail market is evolving fast keeping pace with constantly 

Continue Reading

July 3, 2024 | By Rupkatha B
#CartToCouch session at Food Business Forum 2024

If anything, the Middle East market is excited about quick commerce – 

Continue Reading

July 2, 2024 | By Rupkatha B
#EcoEchoes session at Food Business Forum 2024

From ethical and local sourcing to adopting cutting-edge technologies to curb food 

Continue Reading

July 2, 2024 | By Rupkatha B
#ByteSizedBreakthroughs session at Food Business Forum 2024

The regional grocery retail market is becoming more and more diverse, offering 

Continue Reading

July 2, 2024 | By Rupkatha B

Spinneys, the leading premium fresh food retailer, has announced the opening of 

Continue Reading

June 24, 2024 | By RetailME Bureau

Spinneys has announced the launch of The Kitchen by Spinneys, its first-ever 

Continue Reading

May 20, 2024 | By RetailME Bureau




Download Images RetailME Magazine