Dolce & Gabbana digital concierge service
Middle Eastern luxury retailer Chalhoub Group is offering a digital concierge service that allows customers to have access to in-store beauty and fashion advisors from the comfort of home. A virtual, cloud-based solution, this digital concierge service is one of Chalhoub Group’s many initiatives to take its omnichannel journey to the next level by creating a channel-agnostic, personalised shopping experience.
Also watch: Accelerating digital transformation
The digital concierge service, created in collaboration with a UAE-based technology start-up GetBEE, is available across its 15 fashion and beauty brands – including Faces, Dolce & Gabbana and Lancôme. These brands were onboarded to a collaborative e-retail platform, which allowed their beauty and fashion advisors to interact and engage with their customers using conversational commerce technology.
“We understand and love our customers. It is one of the most important elements of our successful digital transformation journey that we become more and more obsessed about them, putting them first, and finding innovative ways to delight them,” said Kristof Lukovich, head of digital for beauty at Chalhoub Group. “This means testing new channels and finding the right partners in this important mission. It is all about the customer experience. It is a very exciting time to be in retail, and work on hybrid and omnichannel projects together with our luxury brands.”
An increased focus on contactless purchases was noticed in March 2020, following the impact of the COVID-19 pandemic, growing the number of e-services for customers within the UAE by 150%. As Chalhoub Group’s digital transformation journey was well underway much before the pandemic, it witnessed a demand surge during the lockdown period and created a sustainable way to continue in a post-COVID world.
For all the latest retail news from the Middle East, follow us on Twitter and LinkedIn, like us on Facebook and subscribe to our YouTube page.
Watsons to open 20 new stores in the GCC
In 2020, global health & beauty retailer AS Watson Group signed its
April 29, 2024 | By Rupkatha B / 
The Ministry of Industry and Advanced Technology (MoIAT) in cooperation with Lulu
What does it take to sustain profitable growth in the post-IPO phase?
Mahalle began its operations in 2022 as an “Authentic Turkish Grocery in
“Retail is a people’s business. When building a retail brand or the
From being one of the first retailers in Dubai to ban single-use
For starters, Rabbit is a growing e-commerce grocery platform in Egypt always
In 2024 grocery retail major Choithrams has achieved several milestones underscoring its
Industry pioneers are embracing a comprehensive strategy that integrates consumer insights, digital
The regional grocery retail market is evolving fast keeping pace with constantly
From ethical and local sourcing to adopting cutting-edge technologies to curb food
/ 
The Dubai Duty Free (DDF) has recorded sales of $1.94 billion up
Regional eyewear retailer, eyewa has raised $100 million in its series C
Born in Senegal and raised in Lebanon, Leïa Khalaf’s journey to becoming
Softlogic Holdings PLC, one of Sri Lanka’s largest conglomerates, has a diverse
During her SOLOx session at the IMAGES RetailME Awards 2024, Mrunal Khimji,
Following the successful launch of its flagship store in City Centre Deira,
In what comes as a significant announcement, Middle East based eyewear majors
Abu Dhabi based retail company LIWA Trading Enterprises, a subsidiary of Al
Aligned with the principles of ‘slow fashion’ UAE-based homegrown brand Ryokō Bags
From designing collections to creating campaigns, from analysing user preferences and purchase
Primark, known for its affordable fashion, has experienced significant global expansion since
Previous Article
