Middle Eastern retailer, Kamal Osman Jamjoom (KOJ) Group has reported stock accuracy levels averaging 99.99% online and 98.5% in-store, by using Oracle Retail solutions.
KOJ Group operates more than 700 stores with 9 brands across seven countries. To meet service level expectations and optimise goods coming from three distribution centres, KOJ Group needed a more unified view of operational data. By modernising with Oracle Retail, KOJ Group has improved store operations, driving higher levels of customer satisfaction through reliable, accurate merchandise availability. A real-time view into inventory data has resulted in near perfect inventory accuracy.
“KOJ is responsible for our own highly successful brands and multiple well-regarded international brands, with high growth rates. With the complexity of managing multiple brands and regions we needed greater control over products and inventory to support and exceed customer service levels,” said Ian Halliwell, deputy CEO, KOJ Group. “By leveraging the Oracle Retail platform, we have gained efficiencies and confidence fuelled by an enterprise view of demand and our ability to fulfil inventory requirements across locations and touchpoints.”
KOJ Group began working with Oracle in 2006 and recently upgraded to a modern version of the Oracle Retail Merchandise Operations suite, Warehouse Management and Store Inventory Management. By automating and optimising retail process and workflow, KOJ Group has gained efficiencies and saw a significant reduction in their labour costs.
The new implementation of Oracle Retail Merchandising Insights also improved visibility into inventory levels, item performance, sales trends and customer demand. To achieve a single view of the customer across the business and gain a better understanding of customer behaviour, the Group introduced Oracle Retail Customer Engagement and Oracle Retail Customer Insights. Now, store associates can access customer data in real-time, including purchasing and loyalty history. The modern Oracle Retail Xstore Point-of-Service completes the seamless in-store customer experience.
In addition, KOJ Group is also currently implementing Oracle Retail Order Broker to enhance inventory visibility and enable dynamic fulfilment for a buy anywhere, fulfil anywhere customer experience.
“Oracle continues to make significant investments in innovations that help retailers like KOJ keep pace with market and consumer expectations. By leveraging the integrated capabilities of Oracle Retail, KOJ can continue to grow its business and refine strategies to meet performance, growth and customer objectives,” adds Mike Webster, senior vice president and general manager, Oracle Retail.
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