VOL 1 ISSUE 3

THURSDAY, AUGUST 06

Consumer habits are ever evolving, and it is imperative for destinations to stay ahead of the curve in order to achieve success.

Experience Drives Retail

Physical retail spaces around the world are increasingly transforming into experiential and immersive hubs where people want to socialise and be entertained, not just where they go for quick visits. Dubai has long catered to this demand, with our iconic malls and retail destinations seamlessly blending shopping, diverse dining, unique entertainment, and even community events all in one location. This also helps us cater to demands for hyper-personalisation, as more and more shoppers expect experiences to be tailor-made to their individual preferences.

Mohamed Feras

Associate Vice President, Dubai

Festivals and Retails Establishment

M&S Food has poached two senior recruits from rivals, with Kara Greatorex moving from Aldi and Jon Downes joining from Morrisons. Greatorex is to be M&S’s new chief commercial officer, while Downes will report to her as supply chain & commercial operations director. Greatorex has spent the past 15 years at Aldi, in roles including buying director and MD for stores with a focus on transformation.

Piyush Chowhan has joined Sehaaonline as their Co-Founder & CTO. Piyush is an accomplished Technology Leader (CIO/CDO/CTO) with over 25 years of experience in driving digital transformation and innovation within multinational corporations such as Walmart, Tesco, Lulu Group, Arvind Group, and Panda Retail. Recognized for his strategic vision, technological expertise, and leadership, Piyush has a proven track record of leveraging IT to achieve business objectives.

TREND

SPOTTING

THE POWER OF
COMMUNITY
“Customisation and community-building will remain at the top of every retailer’s mind. Fashion retailers, particularly, are embracing the concept of customisation and trying to offer personalised products and services to customers just to build a community of like-minded people. This trend is gathering a lot of momentum, alongside sustainable practices”.

Neeraj Teckchandani

Group Chief Executive Offcer
Apparel Group

TREND

SPOTTING

TIMELESS
APPROACH
“If you are building a ‘brand for tomorrow’ and portraying your brand as the ‘brand of choice’ for Gen Z then sustainability is not an option anymore, it is a must. In KSA pricing is a factor of consideration as customers don’t like to pay a premium or bear that extra cost when it comes to investing in a sustainable product. However, social responsibility is a big factor too and sustainability is a key trend to align with social causes and responsibly stand up to the situation to create a brand that will resonate with a youth-centric customer base”.

May Kanounji

Chief Executive Offcer
Blooming

TREND

SPOTTING

GROWTH IN
CONSISTENCY

“Consistency is key to building the right brand perception and this definitely gets derailed when you spread out your brand’s presence all across varied formats of retail. However, we have been very lucky to get a very positive customer response over the years and that hook which we successfully created has helped with our growth. The challenging part was to maintain the right messaging across offline and online and we have done that by building a strong operations and social media teams”.

Mazen Kanaan

Co-Founder and Chief Executive
Officer, House of Pops

TREND

SPOTTING

INNOVATING
PREFERENCES

“In the grocery industry, our experience or assortment can be diverse and varied as compared to one another, but what remains steadfast is our approach to customers. It is extremely important and vital for us to understand our customer base very pointedly and at present businesses need to adapt to the new customers that recently got inducted into the workforce and started to bring forth their purchasing power. This is the new customer base that we all need to pay attention to talk to and approach in a very different way, as they are from a different generation.”

Mohamed Al Hashemi

Chief Executive Officer, Union Coop

Like most retailers, we don’t know exactly where we will land at the end of it but our curiosity and willingness to create will be a guide for

Jesper Brodin

CEO, Ikea

Richard Branson

The Virgin Way

If It’s Not Fun, It’s Not Worth Doing

This book comes from an author who has never in his life read any book. This book explores Branson’s business philosophy, emphasizing the importance of passion, innovation, and fun in work. Branson shares insights on leadership, company culture, and personal anecdotes, advocating for a positive and adventurous approach to business and life.

Raha Partnered With Swisslog To Deploy Kuwait’s First Fully Automated Robotics-Fulfllment Center

The region’s newest e-grocery platform has partnered with Swisslog’s fully automated robotics-fulflment center and one of the frst centers of the kind globally with a chilled warehouse capability.

With the launch of Raha in 2022, an innovative homegrown concept set to redefne Kuwait’s grocery experience, Swisslog implemented Kuwait’s frst fully-automated robotics-fulfllment center, and one of the frst of its kind globally with a chilled warehouse capability. The technological infrastructure developed by global warehouse automation specialist, Swisslog, serves as the core foundation of Raha’s technology-driven operational model and fully automated, data-driven intralogistics system, featuring the AutoStore solution—an innovative automated material handling solution that uses robots on top of an aluminium grid system to store and locate goods, effciently delivering them to pick stations for processing.

To know more about this transformative partnership ,

Behind the Byline

RetailME presents SHELF TALK | Hayan Merchant
Founder & CEO | Navitus Parfums

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