Vol 1 Issue 18
عربيTUESDAY AUGUST 06
Global uncertainty has affected customer experience significantly over the past 12 months according to a recent KPMG report.
The backdrop of war, soaring energy prices, a looming recession, political upheaval resulting in inflation in multiple countries, a cost-of living crisis, and troublesome supply chain issues are some of the most significant reasons which has been impacting customer perceptions. These factors are now causing customers to re-evaluate their relationship with leading brands and make new, economic-value-based choices. Keeping this fluctuating customer behaviour in consideration, brands are adapting new technologies in the areas of robotics, AI, extended reality, and Web 3.0. They have created online experiences that complement the uniqueness of their retail stores, while showcasing new technologies across the enterprise.
ACCELERATED GROWTH
Rapidly expanding its presence in the region, Canadian coffee chain Tim Hortons recently opened its 300th café in the Middle East. To mark the occasion, celebrations were hosted at Tim Horton’s stylish Roshn Front location in Riyadh, Saudi Arabia.
We enjoy offering customers comfort, refreshments and a relaxing environment. With the opening of our 300th branch, we reaffirm this mission once again, empowering people and bringing them together over a good cup of coffee, a hearty meal and exciting conversations. By taking advantage of the brand’s popularity, our strategic development will ensure that Tim Hortons’ iconic coffee is accessible to customers across the Middle East.”
CEO of Tim Hortons’ Master Franchisee in the Middle East
NEW FORMATS
Epik Foods has announced the opening of its first brick-and-mortar restaurant in Riyadh. With the healthy food category experiences a significant surge in the Kingdom, co-founders Ranya and Khaled Fadly, identified a notable gap in the market and selected Healthy & Co as their first concept for a dine-in outlet in the Kingdom.
Opening Healthy & Co in Riyadh is more than just a restaurant opening, it is about cementing our presence and expanding our footprint in Saudi Arabia. We see immense potential in the Saudi market, and this brick-andmortar venture is a testament to our dedication to providing innovative and healthy food choices to the community. This launch underscores our dedication to meeting the evolving preferences of our customers while setting the stage for future growth in Saudi Arabia and beyond.”
Ranya and Khaled Fadly
Co-Founders of Epik Foods
Shelf Talk Episode 13
Hani Altwerqi | Vice President (Project & Properties) Jarir Bookstore
Operation: Falafel, the Dubai-born fresh casual chain of restaurants that operate on the concept of ‘Revival & Survival’ of Arabic cuisine has recently opened its new branch in Riyadh Park, taking up the store count to 11+ in the region.
Carter’s opened its latest store in Dhahran Mall KSA, taking up the store count for the brand to 4+ in the Kingdom.
Lenskart recently announced the grand opening of its newest store in Jeddah, KSA, located at the prestigious The Village Mall on the ground floor, marking the brand’s 27th store opening in GCC!
/ˌhaɪˈspiːd ˈriː.teɪl/
High-speed retail refers to a retail model that emphasizes efficiency, convenience, and speed in serving customers. This concept is inspired by the fast-paced lifestyles of modern consumers who value convenience and instant gratification. In high-speed retail, the focus is on reducing wait times, streamlining processes, and maximizing convenience for customers.
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